Last updated: March 22, 2025

Introduction

At WeLoves, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

Please read this policy carefully to understand how we treat your personal data.

Information We Collect

We may collect the following types of information:

Personal information: Name, email address, and other contact information you provide when creating an account or using our services.
Submitted content: Text, images, and other content you upload to create your personalized messages.
Payment information: Payment details needed to process transactions. Note that full credit card data is not stored on our servers as we use third-party payment processors.
Device information: IP address, browser type, operating system, and other technical information about the device you use to access our site.
Usage data: Information about how you use our website and services, including pages visited, time spent, and features accessed.

How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our services, including creating and hosting your personalized messages.
To process payments and manage your account.
To send important notifications about our services, changes to our terms or policies.
To improve and personalize your experience on our website.
To analyze how our website is used to improve our services.
To communicate with you about updates, offers, or customer support.
To detect, prevent, and address technical or security issues.

Data Sharing

We may share your information in the following circumstances:

Service providers: We work with third-party companies that help us operate, deliver, and improve our services (such as payment processors, cloud hosting services).
Legal requirements: We may disclose your information when required by law, regulation, legal process, or governmental request.
Protection of rights: We may share information to protect the rights, property, or safety of Love Message, our users, or the public.
With your consent: We will share your personal information for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

Data Security

We implement security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, firewalls, access controls, and regular security reviews.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

For users who purchase the lifetime plan, we will maintain your data and content as long as we keep our services operational. For users with annual plans, data and content will be maintained during the term of the plan, after which they may be deleted if the subscription is not renewed.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access, update, or delete your information.
The right to rectify incorrect or incomplete information.
The right to object to the processing of your data.
The right to data portability.
The right to withdraw consent for data processing.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

For more information about how we use cookies, please see our

Children

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@lovemessage.com
By mail: Love Message, 123 Example Street, São Paulo - SP, Brazil